Who we are
Urban & Wild is a trading name of Urban & Wild Ltd whose registered address is Unit C2, Romany Works Business Park, Wareham Road, Sandford, Dorset, BH16 6JL.
What personal data we collect, why we collect it and how we use it
If you make contact with us via email, contact form or telephone we will receive your name, email address and/or phone number along with the nature of your enquiry. We collect this data to answer enquiries and to provide product/sales information. We will also record the visitor’s IP address and browser user agent string to help spam detection.
If you place an order with us we will receive contact details as per the above section, along with shipping address (and billing address if applicable). We collect this data in order to complete your order and to fulfil our business’s legal requirements.
Our website will capture your payment details however we never store these details and are only passed onto payment processing companies in order to complete payment.
If you provide us with a company or product review we will receive your review text, email address and name. We may use this data on our website on or a third party website to promote our products and service.
If you leave a review, comment or place an order on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Information on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We use payment processors (Barclaycard) to complete payments for customer orders. We will share your name, email address, billing address and telephone number with them. This information is used for fraud protection and completion of orders.
We use Google Analytics (https://analytics.google.com/) to collect your website browsing behaviour. This will include your IP address and browser information however no personally identifying information is passed to Analytics providers. The data is used to help monitor our advertising performance.
Parcel Delivery Companies
We share your name, address, email address and phone number with our delivery partners (APC) in order to provide the delivery of your order.
If you choose to sign up to our newsletter, either via our Newsletter page or on our checkout page, we will pass your Name and Email address to our Newsletter system (Mailchimp) in order to be able to send you email newsletters.
How long we retain your data
We keep customer records, order information and emails for 7 years in order to fulfil legal obligations. After 7 years we will destroy any information relating to orders and customer information.
We keep all customer reviews indefinitely. If you wish for your review to be removed you may contact us to ask for your review to be deleted.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.